Frequently Asked Questions

No matter what type of shipping container you order, our delivery process is the same. Our highly-skilled delivery drivers need 60 feet of space to maneuver and a fairly level surface to place the container.

We’d love at least 3 days notice for delivery or pickup of your Box. All Delivery appointments are based on availability in the schedule, so it is best to call with as much notice as possible to ensure your desired dates are available. We always need a window of two days or day-slots to work with. Appointments made under two business days are considered expedited and may be subject to a $50 expedited fee.

You don’t need to be there for the delivery or pick-up as long as the delivery area is clear and we have a good idea of where you’d like the Box to be placed (some people leave a cone, lawn-chair, or brightly painted rock where they would like the doors to be placed). Your Dispatcher will give you a call or text the afternoon before your delivery is scheduled and your Driver will call or text when they are on their way to your place.

To ensure a safe delivery, please make sure the ground is firm, there are no low-hanging wires, and you have enough space for the truck to pull forward from the back of the box. For a 20’ box, we need 60 feet of space for the truck to pull forward. For a 40’ box, we need 120 feet. You can watch a video of a container delivery here.

The driver will do everything they can to place your Box where you would like it. In the event a driver determines that it would be unsafe, unwise, or impossible to deliver to that location, they will choose the next most sensible place to deliver the Box. Any delivery that would require a driver to leave an improved surface (pavement, asphalt, concrete, etc.) for an unstable surface (gravel, grass, etc.) the customer will be liable for any additional standby fees, towing fees, or repair fees associated with delivery to unsuitable site conditions. Please review our Hold Harmless Agreement for further details.

The only thing you need to worry about is that the surface is fairly level and firm.
If the delivery area is on grass, mud, or a steeper slope, we recommend getting some gravel or several 12-inch 4×6 treated lumber blocks to help get the Box level and get some air-flow underneath the Box. We do not recommend railroad ties as they are often uneven and we’ve seen a lot of people injure themselves trying to drag them around. Containers are made to carry all of the weight at the corners, so all you really need is a treated block under the corner (the drivers carry some dunnage on the trucks).

Our preference is to always deliver a Simple Box onto private property when possible. Occasionally, at the request of a customer, we will deliver a Simple Box along a City street or lane for a very short period of time. Whenever it may be necessary to deliver a Simple Box in a public area or street, it is the responsibility of the Renter to obtain a permit from the applicable City or Government.