Solution: We updated our website to include transparent pricing, complete with a visual breakdown of delivery fees for different regions. Customers could finally get a quick sense of costs without waiting for a quote, and the response was overwhelmingly positive. Team members felt empowered with clearer information and noticed an increase in customer trust.

Question 2: What questions am I being asked multiple times a week?

Feedback from my team: We found that both customers and team members were frequently asking about key details like pricing, delivery fees, container features, and modification options. Internally, several team members were unclear on ordering processes, which led to frustrating delays and missed opportunities.

Solution: To address this, we first gathered all the FAQs we had across different platforms, bringing them into one central place—this simple step made a huge difference. Then, we began sharing one Question and Answer daily with our team to better prepare them for customer inquiries. On our website, we added more detailed FAQs covering everything from container specifications to customization options, while internally, we provided each team member with standardized pricing sheets and product guides.

For the ordering and inventory process, we realized there were too many hands involved, and the steps needed streamlining. We brought the right people together, walked through the current process, and simplified it—reducing unnecessary steps and reassigning tasks. In less than an hour, we transformed this process, saving everyone hours each month and significantly improving the customer experience.