Get Simple Box
Returns
Your experience with Get Simple Box matters to us. Whether you’re renting or purchasing a shipping container, we aim to make the process easy and stress-free. If you need to initiate a return, the information below will guide you through our policy and next steps.
Hassle-Free Return process
Fair and clear policies
Quick Response and Support
Returns, Cancellations & Container Pick-Up
Below you’ll find everything you need to know about cancellations, rental endings, container condition requirements, refunds, and the steps to complete a return. Our goal is to keep the process simple, transparent, and stress-free.
Returns or cancellations must be initiated within 24 hours of delivery. Delivery and pick-up fees are non-refundable. Returns accepted for defective products only.
Rent will only be refunded if the cancellation is due to an error made by Get Simple Box. In most cases, the first month’s rent becomes non-refundable once the container has been delivered.
To return a rental container, you must provide written notice at least 5 days before the end of your rental term.
Failure to submit written notice will result in the forfeiture of any deposits and/or prepaid rent. The final month’s rent is not prorated.
Rental containers must be returned empty, clean, and in good condition, ready for immediate reuse.
If cleaning, repairs, or maintenance are required, the renter will be responsible for all related costs, including additional rental charges for the time needed to complete the repairs.
Any items left inside the container may be removed, stored, or disposed of at the renter’s risk and expense.
All containers are sold “as is” and “where is,” unless otherwise noted.
Returns of purchased containers must be initiated within 3 days of delivery. Delivery and pick-up fees are non-refundable.
For standard One-Trip and Cargo-Worthy containers, a 20% restocking fee will be applied if the container is returned in good working condition.
Special-order or customized containers are not eligible for return. At Get Simple Box’s discretion, they may be placed into our consignment program.
Purchased containers must be returned empty, clean, and in good condition, ready for immediate reuse.
If cleaning, repairs, or maintenance are required, the purchaser will be responsible for all associated costs, including additional charges for repair time.
Any property left in the container may be removed, stored, or disposed of at the purchaser’s risk and expense.
Our Simple Process
Our 4-Step Process is Simple and Straightforward.
Request
Authorization
Schedule
Return
Inspection
Return
Complete
Return Steps
Returning a container with Get Simple Box is straightforward. Follow the steps below to request authorization, arrange return delivery, and complete the inspection process so your return can be processed as quickly as possible.
Start your return by contacting our team. Find your nearest location and contact info here: https://getsimplebox.com/locations/
You will be issued a Return Release Number, which must be included in all communication regarding your return.
You are responsible for coordinating and paying for return delivery and ensuring the container is returned on time.
Once received, our team will inspect the container to confirm it meets return requirements.
If approved, your refund will be processed within 14 days after inspection.
A 20% restocking fee may apply to eligible returns.
Delivery and return transportation fees are the customer’s responsibility.
Frequently Asked Questions
Have questions about returning or canceling your shipping container? Our Returns FAQ section covers the most common concerns.
Returns or cancellations must be initiated within 24 hours of delivery.
Rent is only refundable if the cancellation is due to an error made by Get Simple Box. In most cases, the first month’s rent becomes non-refundable once the container has been delivered.
Failure to provide notice will result in the forfeiture of any deposits and/or prepaid rent.
You will be responsible for cleaning, repair, and any additional rental charges required to restore the container.
No. All delivery and return transportation fees are non-refundable.
You must submit written notice at least 5 days before the end of your rental term and follow the return authorization process.
Containers must be returned empty, clean, and in good condition, ready for immediate reuse.
No. Special-order or customized containers are not eligible for return, but may be placed into consignment at Get Simple Box’s discretion.