Get Simple Box

Terms, Privacy & Messaging Policy

A one-page Customer Responsibilities summary is provided at the end of this Agreement for convenience. Please refer to the full Agreement for complete terms.

Table of Contents

Definitions 

“Customer” means the person or entity signing or otherwise accepting this Agreement. “Equipment,” “Unit,” or “Container” means any storage container or other equipment delivered, leased, or sold by Get Simple Box (“GSB”), including its affiliates, franchisees, successors, and assigns. “Site” means the address designated by Customer for delivery, placement, or pick-up. “Rent” means the monthly rental charge and any other recurring fees.

Rental Term & Payment

Simple Summary — Rent is charged month-to-month. The first month is due before delivery; after that, payment auto-charges on the 1st. GSB may adjust rent with prior notice.

    1. Term. The rental period begins on the earlier of (i) delivery to the Site or (ii) Customer’s first use or payment, and continues month-to-month until terminated under Section 11. One full month’s rent is due for every month or partial month the Unit is in Customer’s possession.
    2. Payment. Rent and all taxes and fees are due in advance on the first day of each rental month. Customer authorizes GSB to charge the Card on File (Section 3).
    3. No Proration. Rent is not prorated or refunded if the Unit is returned before the end of a rental month.
    4. Rate Adjustments. GSB may increase the monthly rent by providing at least thirty (30) days’ prior written notice to Customer. If Customer objects to the new rate, Customer may terminate this Agreement under Section 11 before the new rate becomes effective; continued possession after the effective date constitutes acceptance of the new rate.
    5. Purchasing a Rental Unit. Purchasing a Rental Unit. GSB may, at its discretion, offer a rental customer the option to purchase a Unit. Any purchase option must be documented separately in writing. Rental payments do not apply toward the purchase price, and no buyout credit is provided.
    1.  

Autopay & Card on File

Simple Summary — A valid credit/debit card will be kept on file, which helps to keep your account current and avoids late fees or lockout.

  1. Card on File. Customer shall maintain a valid credit or debit card (“Card on File”) and authorizes GSB to charge all amounts due, including rent, delivery, pickup, damage, cleaning, repair, over-lock, towing, stand-by, or other fees.
  2. Card Updates. Customer must update expired or replaced cards at least 10 days before the billing date.
  3. Payment Obligations. Failure of the Card on File does not relieve Customer of payment obligations. Declined or disputed charges are subject to late fees under Section 4.

 

Late Fees & Chargebacks

Simple Summary — Pay on time to avoid fees and lockout. If you dispute a valid charge after using our service, you still owe the balance plus costs.

  1. Late Fee. The greater of $20 or 20% of outstanding balance is assessed on the 11th day past due.
  2. Overlock. If the account remains unpaid 14 days after the due date, GSB may over-lock the Unit and assess an over-lock fee equal to the standard delivery fee.
  3. Returned checks. Returned checks incur a $35 NSF fee.
  4. Chargeback Waiver. Customer agrees not to initiate credit-card chargebacks for services rendered under this Agreement. Any chargeback or reversal constitutes late payment and subjects Customer to Section 4.1 fees plus all collection costs.
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Delivery, Pickup & Site Access

Simple Summary — Delivery trucks and containers are large and heavy. You must provide firm, safe access (70 ft for 20-ft containers; 140 ft for 40-ft). Unprepared sites may result in additional fees.

  1. Site Conditions. Customer warrants that the Site is firm, level, capable of supporting 30,000+ lbs, and free of hazards, with at least 10 ft of width, 15 ft of vertical clearance, and 70 ft of straight access for 20-ft Units (140 ft for 40-ft Units). Customer understands that soft or fragile surfaces (including grass, dirt, gravel, asphalt, and pavers) may crack, rut, sink, or scrape under the weight of GSB’s truck and container, and accepts full responsibility for any such damage.
  2. Standby and Redelivery. If delivery or pickup cannot be completed due to unsafe, inaccessible, or unlawful conditions, GSB may decline service and charge all delivery fees, standby time ($150/hour), redelivery fees, and up to one month’s rent as liquidated damages.
  3. Inclement Weather. If weather or ground conditions prevent safe retrieval, rent continues for up to three (3) additional months until conditions allow pickup.
  4. Hold Harmless. Customer releases and agrees to defend and indemnify GSB from all claims or damages arising from delivery, placement, pickup, or movement of the Unit, including damage to driveways, landscaping, underground utilities, structures, surfaces, or personal property.

Use of Container & Prohibited Items

Simple Summary — No hazardous, illegal, perishable, pressurized, or living things inside the Unit.

  1. Prohibited Items. Customer shall not store explosives, flammables, corrosives, toxic chemicals, hazardous waste, firearms, ammunition, livestock, plants, food, drugs, cash, currency, or items of exceptional sentimental value.
  2. Violation. Violation voids liability protections and constitutes default under Section 10. GSB may seize or dispose of prohibited items at Customer’s cost.

 

Insurance & Limitation of Liability

Simple Summary — GSB does not insure your contents. Customer must arrange their own coverage.

  1. Insurance. GSB does not insure Customer’s contents. If Customer wants insurance, they must obtain their own coverage. GSB recommends property insurance sufficient to cover (i) at least USD $5,000 per Unit or (ii) the full replacement value of all stored contents and any Equipment in Customer’s care.
  2. Customer Responsibility. Customer remains fully liable for all loss or damage to contents stored in the Unit and for any damage to the Unit itself while in Customer’s care.
  3. Liability. GSB’s liability is limited to loss or damage caused by gross negligence or willful misconduct and shall not exceed USD $5,000. GSB is never liable for consequential, special, or incidental damages.
  4. Waiver. Customer waives subrogation and all claims for emotional, consequential, or punitive damages.

Container Purchase Warranties

Simple Summary — New “One-Trip” and inspected higher-grade used containers include limited warranties. Standard used containers are sold as-is with no warranty.

  1. One-Trip Containers. New One-Trip containers include a 5-year structural warranty and a 1-year no-leak guarantee beginning at delivery. Any defect must be reported within 24 hours of delivery.
  2. IICL-Grade Containers. IICL-certified used containers include a 1-year structural warranty and a 1-year no-leak guarantee.
  3. Cargo-Worthy Containers. Cargo-Worthy units that have been certified for cargo transport include a 1-year structural warranty and a 1-year no-leak guarantee. Warranty availability will be stated on the invoice.
  4. Modified Containers. Containers modified by GSB or an approved contractor include a 90-day warranty on labor and installed materials.
  5. Non-Warranty Units. All other used containers, including Wind & Water Tight, basic used, and As-Is grades—are sold as-is / where-is with no warranty.
  6. Limitations. Warranties exclude damage resulting from overloading, improper lifting or stacking, alteration, site conditions, natural disasters, vandalism, or misuse. Cosmetic issues such as worn paint or peeling decals are not covered.
  7. Inspection & Remedy. GSB may request photos or perform on-site inspection. If a warranty claim is approved, GSB will repair or replace affected parts at no cost. This is the Customer’s sole remedy.

  8.  

Maintenance, Repairs & Damage

Simple Summary — Notify GSB within five (5) days of any damage. The customer is responsible for damage beyond normal wear.

  1. Damage. Damage charges (schedule): Remove padlock $50; Replace lockbox $250; Graffiti or excessive dirt cleaning $250 per wall; Screw-hole repair $25 each; Significant dents/holes $250 each; Total loss = replacement value.
  2. Repairs. GSB performs all repairs. Customer may not alter, paint, or drill into the Unit without consent.
  3. Charges Continue. Rental charges continue until repair costs or replacement value is paid in full.

Default, Lien & Abandonment

Simple Summary — We may deny access, over-lock the Unit, and sell contents as allowed by state law after proper notice.

  1. Default. Default occurs if Customer fails to pay any sum when due or breaches any term herein.
  2. Lien Process. Upon default, GSB may: (a) deny access; (b) apply over-lock; (c) enforce its statutory and contractual lien; (d) sell or dispose of contents after ≥14 days’ notice; and (e) recover collection costs and attorneys’ fees.
  3. Right of Entry & Recovery. Upon default, Customer authorizes GSB to enter the Site and retrieve the Unit, with or without contents. GSB may relocate or remove the Unit using reasonable means, and Customer agrees to hold GSB harmless from claims for damage or injury during such recovery, including when the container is loaded.
  4. Blocked Access & Theft Reporting. If retrieval is prevented by obstruction, fencing, padlocks, or other means, GSB may report the Unit as stolen to local law enforcement.
  5. Abandonment. Property left in or around the Unit after termination is deemed abandoned and may be disposed of without liability.
  6. State-Specific Compliance. Lien enforcement will follow the self-storage lien statute of the jurisdiction where the Unit is located.

Termination & Return of Unit

Simple Summary — Give 10-day notice. Return the container empty, broom-clean, and damage-free.

  1. Termination. Either party may terminate month-to-month tenancy with 10 days’ advance written notice.
  2. Accessibility. Customer shall make the Unit available for pickup and shall be charged additional rent until pickup is completed.
  3. Cleaning Fee. If the Unit is not empty and clean at pickup, GSB may remove, store, or dispose of contents and charge Customer all costs plus a clean-out fee up to $250.

Indemnity & Hold Harmless

Simple Summary — Customer agrees to indemnify and hold harmless GSB, its affiliates, franchisees, and personnel from any claims, damages, or liabilities arising from the customer’s actions.

  1. Indemnity and Hold Harmless. Customer shall indemnify, defend, and hold harmless GSB, its affiliates, franchisees, employees, contractors, and assigns from any claims, damages, fines, penalties, losses, or costs (including reasonable attorneys’ fees) arising from: (i) Customer’s breach of this Agreement; (ii) possession, use, loading, unloading, or storage of the Unit or its contents; or (iii) delivery or retrieval at the Site.
  2. Assignment & Liens. Customer shall not sell, assign, sublease, encumber, or allow any lien, loan, or legal claim to attach to the Unit. The Unit remains GSB’s sole property unless sold under a separate written Bill of Sale.
  3. Recovery of Costs. If an unauthorized lien or encumbrance is recorded, Customer must remove it at their expense. If not, GSB may discharge it and recover all related costs.

Notices & Electronic Acceptance

Simple Summary — We send notices by email or first-class mail. Any click, text, or email from you may serve as legal acceptance.

  1. Notices. Notices are effective when sent to the last email or postal address provided by Customer.
  2. Acceptance. Customer consents to electronic signatures and agrees that digital acceptance constitutes execution of this Agreement under the federal E-SIGN Act.
  3. Alternate Contact for Notices. Customer may designate an alternate person and address below to receive duplicate billing or lien notices. If provided, GSB will send copies of statutory lien notices to the Alternate Contact as a courtesy; failure to do so shall not invalidate any notice to Customer.

 

Entire Agreement & Governing Law

Simple Summary — This Agreement is the complete contract. The law of the state where the Unit is located will apply.

  1. Entire Agreement in Affect. This Agreement (including any addenda referenced herein) is the entire agreement between the parties and may be amended only in a signed writing by both parties.
  2. Validity. If any clause is held invalid, the remainder remains in force.
  3. Governing Law & Venue. This Agreement is governed by the laws of the jurisdiction (state, province, or territory) where the Unit is located at the time a claim arises. Venue shall lie in any court of competent jurisdiction within that jurisdiction. Customer waives the right to a trial by jury.

SMS Terms & Conditions

We occasionally send SMS/text messages to help you stay informed about deliveries, scheduling, service updates, or special offers.

By providing your phone number through any contact form or interaction, you confirm that you are the owner or authorized user of that number and consent to receive automated and manual text messages from Get Simple Box.

  • Message frequency varies by service interaction.
  • Standard message and data rates may apply.
  • To stop receiving texts, reply STOP.
  • To get help, reply HELP.
  • If your phone number changes, reply STOP from the old number or notify us at 1-855-855-4269.
  • We do not sell or share your mobile number.

Carriers
 Participating carriers are not responsible for delayed or undelivered messages.

Opting Out
 Text STOP at any time to unsubscribe.
 To re-subscribe, opt in again through our website or customer service team.

Help
 Reply HELP, email admin@getsimplebox.com, or call 1-855-855-4269.

Policy Updates
 Get Simple Box may update or modify this SMS program at any time. Continued use of our services constitutes acceptance of any upda

Website Use Terms

Our website is intended to provide helpful info and a starting point for communication. We do not currently offer user logins or online account management.

  • All bookings and quotes are confirmed via phone or email.
  • You agree not to misuse the website, attempt unauthorized access, or copy/republish our content.
  • The website is governed by the laws of the state in which your container is located.

Privacy & Data Collection

We use Google Analytics, Meta/Facebook Pixel, and Mailchimp to improve your experience and share relevant content. We may collect:

  • Name
  • Phone
  • Email
  • IP address
  • Form submissions

We do not sell your personal data. You may request access to, correction of, or deletion of your data at any time by emailing admin@getsimplebox.com.

Refunds, Cancellations & Billing

  • Refunds are available if a customer cancels before delivery.
  • After delivery, no refunds or proration apply.
  • Overpayments are typically applied as account credit unless a refund is requested.
  • Autopay is required via card on file. Failed or returned payments may incur fees.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Request the categories or specific pieces of personal information we collect
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of the “sale” or “sharing” of personal information (we do not sell data)
  • Designate an authorized agent to make requests on your behalf

To submit a request, email admin@getsimplebox.com. We will verify your identity before processing any request.

Do Not Track (DNT) Disclosure

Our website does not currently respond to “Do Not Track” browser signals because no consistent industry standard exists. We will update this disclosure if standards change.

Accessibility Statement

We are committed to ensuring our website and services are accessible to all people, including those with disabilities. We strive to follow WCAG 2.1 AA guidelines and continuously improve accessibility across our platforms.

If you encounter any difficulty accessing content, completing a form, or using any part of the site, please contact us:

We will gladly provide assistance or alternative access.

Trademark Notice

Get Simple Box® and Simple Box™ are registered trademarks of Simple Box Storage LLC and/or Get Simple Box Inc. All site content is owned or licensed by the company and may not be copied without permission.

Licensing Disclosure

Get Simple Box operates under a licensing model, not a franchise. Each location is independently owned and operated, but all locations work together to provide consistent, high-quality local service under one trusted brand.

Customer Info & Authorized Contact

Use of Get Simple Box services (including but not limited to rental, delivery, pickup, payment, or communication) constitutes full acceptance of all terms and conditions in this Agreement. Signature is optional. Additionally, the alternate contact listed is authorized to receive billing notices and serve as an additional point of contact regarding service, billing, or lien notices.

Customer Name: __________________________
Signature (optional): __________________________
Date (if signed): __________________________
Alternate Contact Name: __________________________
Alternate Contact Address: __________________________
Alternate Contact Phone: __________________________
Alternate Contact Email: __________________________

APPENDIX: CUSTOMER RESPONSIBILITIES – 1-PAGE QUICK REFERENCE

 

✅ DO

❌ DON’T

PAYMENTS

Make sure your payment and contact information stays current.

Don’t ignore billing emails – late fees and lockout start after 10 days.

SITE CONDITION

Provide firm, level ground with required access – 70 ft straight line (20’ unit) or 140 ft (40’ unit).

Don’t leave cars or gates in the way or ask the driver to “try it anyway” on soft, muddy, or tight sites.

ITEMS STORED

Load Evenly & Safely — distribute weight, secure items, close & lock doors. Keep total load under 7,500 lbs if the container will be moved.

Don’t overload the Unit when moving. Don’t store prohibited items such as explosives, fuels, food, or anything illegal or hazardous.

INSURANCE

Protect Your Stuff – ask your agent about renters or business contents insurance, and add GSB as additional insured. 

Don’t assume GSB covers your contents – only you can insure your belongings.

DAMAGE

Report Damage Within 5 Days – Photos help!

Don’t wait until pickup to mention dents, leaks, or break-ins.

CLEANING

Keep It Clean – Sweep out and empty the unit before pickup.

Don’t leave trash or items behind – clean-out fees apply.

NOTICE

Give 10-Day Notice to End Rental – We’ll schedule timely pickup.

Don’t call same-day expecting removal – additional standby fees may apply.

SITE ACCESS

Call if Conditions Change – Weather, mud, or equipment in the way – we can reschedule.

Don’t assume delivery equipment can go anywhere a car can go – towing & damage costs are on you.

Questions? Call 1-855-855-4269 or email admin@getsimplebox.com.

Our Golden Rule Promise

We are a family business, and we strive to treat our customers, team members, and vendors the way we would want to be treated:

  • Clear, respectful communication
  • No rude language, yelling, or threats
  • A safe and welcoming environment for customers and staff

If a conversation becomes disrespectful, our team may pause communication and escalate it to leadership. We want every customer and every family member to feel safe doing business with us.

Questions

Call 1-855-855-4269 or email admin@getsimplebox.com. Thank you for choosing Get Simple Box!